In fact, if you’ve diligently solicited and provided meaningful feedback on patient experience throughout the year, you can feel confident that you are building critical communication skills for residents and interns as diligently as you are training them in the proficiency of their clinical skills.
In the end, what drives physician satisfaction most is a sense of connection and purpose with their patients. By training future physicians on the very skills to ensure such meaningful interactions, supervisors are essentially immunizing them against future physician burnout, while also boosting their own engagement.
Dr. Kosowsky is director for patient experience and provider engagement at Brigham & Women’s Hospital in Boston and a coach for Studer Group.
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