As a physician, I can reflect on my experience and recognize that doing what is easy for our patients is not necessarily in their best interest. To maximize value, we have to do what is right for them, and it will not always align with their overall satisfaction. Patient satisfaction is important, and we must continue to track and measure how well we interact with our patients. We must improve how we manage expectations. But it is a mistake to link patient satisfaction with hospital and physician reimbursement.
Explore This Issue
ACEP News: Vol 31 – No 09 – September 2012High-value care is not simply giving our patients what they want when they want it.
Dr. Michota is the director of academic affairs in the department of hospital medicine at the Cleveland Clinic.
Pages: 1 2 3 | Single Page
No Responses to “A Personal Story of Patient Satisfaction”