If the words “no bleeding in the brain” and “want to avoid too much radiation” are used in the same sentence, everyone will be happy. If there are succinct instructions on what to return for, the circle is complete and the Press Ganey gods smile.
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ACEP News: Vol 28 – No 07 – July 2009If we remember that the patient’s desires are relatively simple, the ED will be a happier place. It is we who make things complicated and neglect to address the root of the patients’ concerns. Their measure of your worth will not be in how many tests you can order, but in how well you listen and how well you answer the question they came to have answered.
Dr. Baehren lives in Ottawa Hills, Ohio. He practices emergency medicine and is an assistant professor at the University of Toledo Medical Center. Your feedback is welcomed at David.Baehren@utoledo.edu.
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