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So what is going on with the highway signs? Now they are inviting drivers to pull off the road to have their cough examined or their earwax removed because it happens to be a convenient thing to do on the way to Grandma’s place. Clearly, no sane driver on I-95 is going to decide to get out of traffic to have crushing chest pain assessed only because of a billboard advertisement.
Now hospitals want to have un-sick patients modify their schedules to have nonpressing and nonurgent problems seen in their ED before they get to the beach. This is the P.T. Barnum theory of medicine: it is a crime to let suckers keep their money. Sshhh…we don’t really want patients to visit the ED, but come on down in your Beemer (but not your Chevette) because we can fit it into your busy schedule.
How can any of this be consistent? The short answer is, it isn’t. EM still represents the front door to the health care system. Whether it represents 2 percent, 4 percent, or even a high-single digit percentage of total U.S. health care expenditures depends, as with anything else in accounting, on how the numbers are allotted. To paraphrase Mark Twain, there are liars, damn liars, statisticians…and accountants.
While EM seems at times to be everyone’s whipping boy, these billboards represent a tacit acknowledgement of the field’s essential value to society and to the system as a whole. Yes, emergency bills look (and are) large to the general public, especially when they reflect a total cost including facility, lab tests, and imaging costs in the four digits for a visit to the ED. Yet this is a tacit admission that there is no other system within health care that can deliver what an ED provides on the desired timeline. Stay in the hospital for even one day and you can tack on another digit to those bills. An ICU stay or a week in the hospital becomes literally incomprehensible to the general public in terms of costs (tack on yet another digit or two). Very few middle-class or even upper-middle-class Americans can fathom writing a check for those sums. Is EM as a field that valuable to U.S. society that it is worth recruiting un-sick patients who cannot be seen quickly and conveniently in another setting? Make up your mind.
Perhaps we should be flattered that, despite the beating that it takes in the press and the enormous fees for which it is blamed, EM delivers whatever care the public wants efficiently and cost-effectively. Evidently, EM will do more, not less, of this in the future. The ED is the front line for virtually any type of public health catastrophe and might become an accessible portal for prevention as well. It will be interesting to see what the future holds—probably more billboards.
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