Working in a “customer service” job is stressful. We know that more than anyone. We perform in…
It has been said that no good conversation ever starts with the words, “Remember that patient you…
In every occupation, there are aggravations that people endure knowing that, overall, they enjoy what they do….
It’s natural, as we get older, to yearn for times past—times that we remember to be better…
Recently, a man was transported to my emergency department by EMS from a local convenience store. He…
There are days, and they seem to come more frequently lately, that I wonder if I am…
Over centuries of medical care, those in the know at any given time felt confident that what…
Lately, quite a stir has been made about the utility of saying “I’m sorry” when there has…
A 90-day-old baby was transported to my emergency department recently. A poorly worded note with a brief…